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Return and refund

If have changed your mind or are not happy with the colours etc then you can return items under our 100% money back guarantee!    The only exceptions are clearance sale items and custom made items (such a kids names art and anything advised to be custom made etc) - these cannot be returned unless there is an error/ fault with the product. For specific details on how to make a return/exchange please click here. 

*Important:  We cannot accept products that have been removed from their packaging.  We try very hard to ensure our images are an accurate description of our products however different computer monitors and settings mean that the actual product colours may differ to expected but colours can be checked while remaining in packaging, so only remove from packaging if you are choosing to keep the duvet/product.  We are also happy to help with colours so feel free to contact us first for color information prior to purchasing.   

The product photo is a guide only.  Printed duvet covers & pillowcase may vary from the product photos depending on where in the fabric the items are cut from.

If you wish to return please advise within seven (7) days of receiving your order.  We will not refund on products that do not meet all our returns criteria. 

Freight charges cannot be refunded. All returns (even those that qualified for free freight) will be refunded minus the freight charge.